October 16, 2012 ·
RKJ ·
Advice, Anecdotes, Blog, Customer Relationships, Education, Ethics, Human Resources, Interoffice Relationships, Loyalty, Main, Management-Employee Relationships, Manners, Non-verbal Communication, Professional Courtesy, Vendor Relationships, Written Communication ·
1 Comment
Unexpected words of thanks, acknowledgement, or “thinking of you” messages are simple, memorable, and gracious ways to stand out from the crowd in our highly competitive world. Developing a habit of sending these types of notes is an important element of exceptional customer service. (Read more)
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September 9, 2012 ·
RKJ ·
Business Class ·
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An exploration of positive business principles selected from interviews with high-level executives, business leaders, and business-savvy celebrities. (Read more)
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August 4, 2012 ·
RKJ ·
Advice, Blog, Customer Relationships, Education, Employee Morale, Ethics, Human Resources, Interoffice Relationships, Legal, Loyalty, Main, Management-Employee Relationships, Manners, Professional Courtesy, Vendor Relationships, Verbal Communication ·
1 Comment
Consider this: the feeling of importance comes from positive interactions. Positive interactions stem from professional courtesy. Professional courtesy is learned through role models and mentors. People are inspired to mentor because they understand their protégées share an importance as they influence the future of the business world. (Read more)
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April 17, 2012 ·
RKJ ·
Anecdotes, Blog, Education, Gen-Y, Human Resources, Humor, Interoffice Relationships, Main, Management-Employee Relationships, Manners, Mass Media, Non-verbal Communication, Professional Courtesy, Uncategorized, Youth ·
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The basic tenant of my professional-courtesy initiative, Rediscover Courtesy.org, is simply to make people think before opening their mouths, ignoring a phone message, “responding to all” (gasp!) and/or “tweeting.” (Read more)
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April 9, 2012 ·
RKJ ·
Advice, Anecdotes, Blog, Education, Ethics, Human Resources, Humor, Interoffice Relationships, Main, Management-Employee Relationships, Manners, Professional Courtesy, Vendor Relationships, Written Communication ·
1 Comment
I learned to read with the affable assistance of Dick, Jane, Sally. People don’t seem to take the time to read anymore. (Read more)
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April 2, 2012 ·
RKJ ·
Anecdotes, Blog, Employee Morale, Ethics, Gen-Y, Human Resources, Humor, Loyalty, Main, Management-Employee Relationships, Manners, Professional Courtesy, Uncategorized, Youth ·
0 Comments
If you are a manager or human resources specialist and you think you’ve seen it all, I offer you the tale of Flea Girl to debunk that somewhat naïve theory. Like it or not, the “best” is most likely yet to come. (Read more)
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March 4, 2012 ·
RKJ ·
Advice, Blog, Gen-Y, Humor, Main, Parenting, Professional Courtesy, Verbal Communication, Youth ·
2 Comments
We all sell. Whether our job title contains the word “sales” or not, we are all doing it. (Read more)
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February 19, 2012 ·
RKJ ·
Advice, Anecdotes, Blog, Ethics, Legal, Main, Parenting, Philanthropy, Professional Courtesy ·
13 Comments
The one about the family who profoundly impacted RKJ’s views on parenting, philanthropy, social responsibility, compassion and mortality to name just a few. (Read more)
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November 13, 2011 ·
RKJ ·
Hall of Fame ·
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We did corporate training for Marriott for 4 years. After just one seminar, they insisted on taking us to dinner to thank us for our good work and they made a point of telling us how much they appreciated us on many occasions. When one of our actors lost her father, they sent flowers to her home. This was a totally unexpected gesture, and it further cemented our relationship with them. Carol — Washington, DC RediscoverCourtesy.org’s HALL OF FAME allows individual readers to share their personal accounts of exceptional professional courtesy in the workplace. The above tribute has been provided by a reader. (Read more)
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November 3, 2011 ·
RKJ ·
Hall of Fame ·
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For many years I have celebrated my 5th Grade Teacher, Mrs. Patsy Watt, from Fairview Elementary School in Columbia, Missouri. It was Mrs. Watt who first encouraged me to “write about something I love” and it was Mrs. Watt who first recognized and encouraged my creative side. There is no doubt that, without her influence, I would not be the business person, speaker, writer or “creator” I have become. She is a blessing. RediscoverCourtesy.org’s HALL OF FAME allows individual readers to share their personal accounts of exceptional professional courtesy in the workplace. The above tribute has been provided by a reader. (Read more)
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October 26, 2011 ·
RKJ ·
Uncategorized ·
Comments Off
Topics you would like to hear more about? Workplace issues requiring advice? Viewpoints on hot-button professional courtesy subjects such as client/vendor, interoffice, or management/employee relationships? How is Gen-Y doing in the workplace? Communications technology—friend or foe? The list goes on and on. Tell us about it. (Read more)
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October 21, 2011 ·
RKJ ·
Anecdotes, Blog, Ethics, Humor, Main, Manners, Mass Media, Press Use, Professional Courtesy ·
14 Comments
Call me old fashioned but I still believe in the concept of common courtesy in all situations—family, personal and professional. (Read more)
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October 18, 2011 ·
RKJ ·
Uncategorized ·
0 Comments
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October 18, 2011 ·
RKJ ·
Uncategorized ·
0 Comments
For many years I have celebrated my 5th Grade Teacher, Mrs. Patsy Watt, from Fairview Elementary School in Columbia, Missouri. It was Mrs. Watt who first encouraged me to “write about something I love” and it was Mrs. Watt who first recognized and encouraged my creative side. There is no doubt that, without her influence, I would not be the business person, speaker, writer or “creator” I have become. She is a blessing. (Read more)
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